EXISTING CLIENT SUPPORT
Hosting support when you need a practical next step.
Contact the SDDS hosting help desk through WhatsApp, or use the Rhino Hosting knowledge base for common hosting and email questions.
Help desk hours: Monday to Friday, 6am to 6pm.
SUPPORT HOURS
Monday to Friday, 6am to 6pm.
Requests received during help desk hours can be reviewed by the support team. If you send a request outside these hours, provide the relevant details and it will be attended to during business hours.
Give us enough information to investigate.
Tell us which website, domain or email account is affected, what you expected to happen and what happened instead. Include the exact error wording or a screenshot when it is safe to do so.
Do not send passwords or login details through WhatsApp.
BEFORE YOU MESSAGE
A few useful details can speed up the first review.
Identify the affected service
Name the website, domain or email service and explain whether the issue affects one person or several people.
Describe what changed
Say when the problem started and whether anything changed immediately beforehand.
Share the exact error
Copy the complete error wording or attach a screenshot that does not expose passwords or other confidential information.
Explain what you have tried
Mention any safe troubleshooting already completed so the same steps do not need to be repeated.
SELF-HELP ARTICLES
Start with the Rhino Hosting knowledge base.
The knowledge base contains practical guidance for common hosting, domain and email tasks. It may provide the answer immediately or help you collect the information needed for a support request.
WHATSAPP HELP DESK
Message support from your phone.
Use the button or scan the QR code to open the SDDS hosting support conversation on WhatsApp. Add the affected service and a clear description of the issue in your first message.
Hosting problem or website change?
Use this help desk for hosting and related support issues. Content edits, new pages, design changes and additional website functionality are separate website-maintenance or project requests.
Need work on the website itself?
For planned website changes, maintenance or a new project, use the discovery-call route so the requirement can be scoped correctly.
Ready to send the support request?
Include the affected service, the time the issue started and the exact error. Keep passwords and private login details out of the message.