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WEBSITE MAINTENANCE

Keeping it going

FAQ

Website Maintenance is crucial to ensuring that your website runs efficiently. Much like a car, your website needs regular attention to make sure it is free of errors, that it is secure and that the content is relevant and up to date.

Even though our websites are content managed, meaning that you can make certain changes yourself. Some of our clients just do not have the time to perform such changes and as a result we are able to offer assistance. There are three retainer packages that we offer.

BRONZE RETAINER

  • Weekly backups of website stored in the cloud
  • Change requests billed as adhoc and not included as part of the retainer
  • Monthly system checks with updates & virus scan
  • 24 Hour site uptime monitoring and response (if hosted on our Server)
  • Attending to any functionality issues that develop on the site during system check

SILVER RETAINER

  • Weekly backups of website stored in the cloud
  • 4 Change requests per month done within 24 hours of being received *
  • Monthly system checks with updates & virus scan
  • 24 Hour site uptime monitoring and response (if hosted on our Server)
  • Attending to any functionality issues that develop on the site during system check

GOLD RETAINER

  • Weekly backups of website stored in the cloud
  • Unlimited requests per month done on the same day within business hours *
  • Weekly system checks with updates & virus scan
  • 24 Hour site uptime monitoring and response (if hosted on our Server)
  • Attending to any functionality issues that develop on the site

ADHOC CHANGES

This package is not a retainer and is aimed at the individual who does not require changes or maintenance on their website on an ongoing basis and only attracts a once off fee.

IMPORTANT INFORMATION

All retainer packages are for a period of 12 months and they are billed monthly in advance. Subscription to these retainer packages constitutes an agreement to the effect that the retainer will be paid for a minimum of 12 months.

*A change request is classified as a request to make changes to the website and may include several items to be changed in a single request. Excluded from a change request is additional pages to the website, additional functionality to the website or upgrading of plugins to attain additional functionality. Changes to the design and theme are not included and will be quoted on seperately.

For clients that do not require constant monitoring of their websites and only the occasional update. We offer the adhoc change option and this is a once off fee per request.

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