WEBSITE MAINTENANCE

Although most of the websites we design are Content Managed, meaning that you are able to make small changes yourself, some clients just do not have the skill or time to perform such changes and as a result we are able to do this for them through one of our retainer packages that we offer.

BRONZE RETAINER

  • Weekly Backups of Website Stored in the cloud
  • Change Requests billed as Adhoc and not included as part of the retainer
  • Weekly System checks with Updates & Virus Scan
  • 24 Hour Site Uptime Monitoring and response
  • Attending to any functionality issues that develop on the site

SILVER RETAINER

  • Weekly Backups of Website Stored in the cloud
  • 4 Change requests per month done within 24 hours of being received*
  • Weekly System checks with Updates & Virus Scan
  • 24 Hour Site Uptime Monitoring and response
  • Attending to any functionality issues that develop on the site

GOLD RETAINER

  • Weekly Backups of Website Stored in the cloud
  • Unlimited requests per month done on the same day within business hours*
  • Weekly System checks with Updates & Virus Scan
  • 24 Hour Site Uptime Monitoring and response
  • Attending to any functionality issues that develop on the site

ADHOC CHANGES

This package is not a retainer and is aimed at the individual who does not require changes or maintenance on their website on an ongoing basis and only attracts a once off fee.

All retainer packages are for a period of 12 months, however they are billed monthly in advance and subscription to these retainer packages constitutes an agreement to the effect that the retainer will be paid for a minimum of 12 months.

*A change request is classified as a request to make changes to the website and may include several items to be changed in a single request. Excluded from a change request is additional pages to the website, additional functionality to the website or upgrading of plugins to attain additional functionality and changes to the theme of the website.

For clients that do not require constant monitoring of their websites and only the occasional update, we offer the adhoc update option which is a once off fee for that particular request.